The Grand Hotel

Hiring:

The Housekeeper Manager is responsible for the general administration and operation of the Housekeeping Department (Rooms, Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping and Laundry department. Works closely and professionally with Front Office, Maintenance, GM, suppliers and outside contractors.

Duties & Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.

• Conducts daily staff briefings, highlighting the following: Occupancy forecast, VIP/Group arrivals, staffing, complaints, business for the day, staff productivity and public area condition.

• Prepares monthly forecast for the housekeeping department and coordinates with Laundry for the monthly forecast for Laundry.

• Using forecasted business volume; projects staffing requirements to ensure maximum productivity.

• Attends P & L reviews and prepare rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, and stationary costs per occupied rooms, etc.

• Attends and reports back all relevant activities for the department.

• Oversees and administers lost and found procedures, ensuring that implementation level adheres to established guidelines.

• Prepares details of guestroom and cleaning supplies, equipment, uniforms, linen and flowers for the covered year.

• Provides labor need details to Operations Manager for incorporation in the labor cost budget.

• Prepares various monthly/quarterly reports and inventories (linen, amenities, etc.) and submits to the Operations Manager on a regular basis and in a timely manner.

• Plans for additional amenities, extra bed and other equipment supplies as called for based on the volume of business.

• Carries out quality control activities and maintains/ upgrades standards by; conducting quality inspections of public areas; spot checking guestrooms, performing random quarterly quality inspection of all linen and uniforms.

• Works closely with Human Resources Department for staffing the department, and makes recommendations for promotions.

• Ensures that training objectives and activities are aligned with operations objectives.

• Discusses training priorities with Operations Manager, drafts/reviews training schedules for the month and authorizes activities, coordinates all matters pertaining to training and development.

• Personally conducts/facilitates training activities in accordance with established targets.

• Recommends appropriate developmental programs and ensures the successful implementation of training programs in the department.

• Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume.

• Proactively look for ways to maximize the department’s output without compromising standards, handles high levels of staff turnover, which is common within the cleaning industry.

• Sets performance targets for all staff at the start of the performance period. Gives regular feedback to supervised staff on performance issues.

• Monitors staff performance and ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.

• Conducts appraisal sessions for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by HR Department.

• Ensures that staff adheres to rules and regulations of the company by: facilitating regular reorientation for the staff; immediately communicating/updating staff on new rules/regulations; continuously monitoring implementation of rules/standards; effectively coaching/counseling and if necessary, disciplinary procedures when rules/standards are violated.

• Attends scheduled employee safety training and periodic reviews on departmental responsibilities in case of emergencies and ensures supervised staff gives full attendance as well.

• Possesses full knowledge of emergency procedures, and ensures that all supervised staff has full knowledge of emergency procedures and role of the section/department in handling such type of emergency.

• Ensures that all staff is aware of and follows required Lost and Found procedures at all times.

• Ensures that all staff is aware of guidelines governing complaints handling, and encourages staff to make decisions at customer contact, and ensure staff is aware of their established authority limits at all times.

• Executive Housekeeper must oversee and ensures timely reporting and proper maintenance of equipment in the area of assignment.

• Executive housekeeper Adheres to specified hygiene and personal appearance standards of the Hotel.

• Other duties as assigned.

Qualifications

Preferred Qualifications:

• Working knowledge of Housekeeping operations and procedures acquired through at least 2-3 years’ experience in a hospitality housekeeping supervisory position

Additional Information About The Grand Hotel

Today, the Xanterra Travel Collection delivers a world of unforgettable experiences in the most beautiful places on Earth. We are the largest operator of lodges, restaurants, and other concessions in some of America’s most renowned national parks and owner of some of the world’s top travel and adventure companies. We invite you to live, work, and explore in some of the most beautiful places on earth! Our team members are part of a welcoming community who work hard, share a passion for the environment, and enjoy creating memorable experiences for guests.

Low-cost housing and meals are included at most locations.

Prior experience is not the most important thing and most entry-level positions do not need prior experience. Rather, we are looking for people with outstanding customer service skills and an adventurous spirit.

Employment with gives you opportunities for adventure and life-changing experiences. Not only will you grow professionally, but you will also form lifelong friendships with people from all around the world.

Our most successful team members have several things in common:

     An adventurous nature One of the bragging rights of working in a National Park is you get to say “I live where you vacation!” Through your many adventures, you’ll develop pride in being an ambassador of our national parks.

You find a sense of belonging living in a community and make lifelong friendships. Your friends, co-workers, and neighbors come from diverse backgrounds and cultures. Be prepared to have a roommate in a dorm and eat in a cafeteria-style setting.

 A strong work ethic From Memorial Day through Labor Day, the number of visitors and tour groups increases dramatically. Be ready to work in a fast-paced environment.