NorthStar Helicopters

UPDATES: Hiring!

Hiring:

Glacier Guide:

Commute to work by helicopter and spend your day guiding guests on customized glacier treks. Responsibilities include, but are not limited to:

• Loading and unloading helicopters on the glacier

• Providing clients with safety information and instruction on using provided mountaineering tools

• Safely selecting routes and leading clients on a guided and informative hike over varied glacial terrain

• Assisting ground staff with any tasks in support of the operation

Required Qualifications:

• Current First Aid and CPR certification 

• Ability to work in physically demanding conditions, including extreme weather and rough terrain

• Ability to safely guide clients on walkabout and trek tours individually and as part of a team

• Demonstrate rational decision-making and conservative risk management practices

• Preference will be given to applicants with Wilderness First Aid, EMT or ETT training

Desired qualities:

• Safety conscious with the ability to recognize and prevent potential safety hazards

• Enjoy interacting with clients and providing glacier facts

• Previous guiding, mountaineering, climbing, and ice climbing experience 

• Ability to work flexible hours, including weekends and holidays

• Ability to work independently and as a team

As the first point of contact for guests, you will act as a NorthStar ambassador to both customers and our partners on the cruise ships. 

Responsibilities include, but are not limited to:

• Meeting and greeting passengers at the cruise ships, checking guests in, and directing them to their transportation 

• Collecting passenger information and communicating efficiently with base and cruise ship staff

• Responsible for tallying total passenger counts per ship and close out totals per ship

• Answering guests’ questions about tours and Juneau

• Communicating information from base to guests in a professional and composed manner

Desired qualities:

• Dependable, punctual, and able to work independently

• Willingness to spend all day outside in varied weather conditions

• Problem-solving skills

• Organized and responsible 

• Own transportation preferred

As an integral part of the NorthStar team, you will help guests prepare for their tour before loading them into the helicopter for a once-in-a-lifetime experience. 

Responsibilities include, but are not limited to:

•  Greeting and professional interactions with customers throughout their time at base

•  Assisting clients in gearing up for their glacier tours

•  Providing a thorough safety briefing and loading and unloading guests from helicopters

• Keeping all gear clean and organized

• Maintaining NorthStar base

Desired qualities:

• Safety conscious with the ability to recognize and prevent potential safety hazards

• Customer service-oriented with a desire to interact with guests from around the world 

• Ability to work well in a team while also taking a proactive approach to completing tasks

• Adaptability in a fast-paced and exciting work environment

Interact with guests from around the world as you assist them in booking tours while providing top-notch customer service to make their experience at NorthStar unforgettable. 

Responsibilities include, but are not limited to:

• Assisting in the daily operations including answering telephones, booking tours, and gift shop retail sales all with excellent customer service skills

• Restocking and organizing gift shop and fulfilling online orders

• Creating van schedules and coordinating with drivers throughout the day

• Preparing and maintaining daily paperwork and record-keeping

• Welcoming guests and checking them in upon arrival

Desired qualities: 

• Detail-oriented and multi-tasking abilities 

• Organized

• Experience with POS and Google Suite 

• Strong customer service and multi-tasking skills

• Office experience preferred but not required

• Ability to be flexible 

In assisting with flight activities, you will play a key role in the safety, fluidity, and success of NorthStar’s operation. 

Responsibilities include, but are not limited to:

• Monitoring and tracking flight operations 

• Preparing flight manifests using weight and balance

• Communicating and coordinating with employees and aircraft via radio

• Tracking and recording data

• Assisting with daily paperwork 

Desired qualities:

• Ability to communicate clearly and professionally with all departments of the operation

• Safety conscious and composed in a fast-paced environment 

• Self-motivated with quick decision-making skills

• Good time management

• Leadership

• Record-keeping experience and organizational skills

• Some experience in aviation is preferred but not required

Share your local knowledge with guests from around the world while transporting them to and from their exciting excursions. 

Responsibilities include, but are not limited to:

• Transporting passengers to and from the NorthStar base in a 15- passenger van

• Welcoming and engaging with guests 

• Cleaning and fueling vans 

• Completing regular vehicle maintenance checks

• Professional demeanor

Desired qualities: 

• Must be at least 21 years of age, have a valid driver’s license and a clean driving record

• Friendly, outgoing, with a willingness to engage with guests

• Punctual, reliable, and organized with the ability to adapt in a fast-paced environment

NorthStar Helicopters is seeking a professional individual to join our full-time management team. The tour manager is responsible for overseeing daily operations during the tour season. This includes oversight of staff throughout the day, scheduling, training, communications with the cruise lines, and maintaining a professional atmosphere while ensuring the utmost level of customer service. In the off-season, this position assists with hiring, and preparation for the upcoming tour season, as well as a myriad of additional duties and responsibilities. 

This position works directly with the management team in order to coordinate smooth operations throughout the company.  

The ideal candidate is flexible and works well in a team environment. Working independently and under pressure with deadlines are necessary. Previous experience in a similar role is preferred but not required.

Requirements & Qualifications:

• High school diploma

• Familiarity with aviation and or tourism is highly preferred

• Previous office experience 

• Excellent customer service skills

• Exceptional communication skills

• Working knowledge of MS Office Suite (Excel, Word) and Google Workspace

• Valid driver’s license and clean driving record

• Must be highly organized and disciplined

• Proficiency with Fareharbor (or other online booking and/or point of sale system), is desired

• Working knowledge of social media platforms such as Instagram, Facebook, TripAdvisor is helpful

• Experience with Adobe (Photoshop, Lightroom) is preferred

Duties and Responsibilities include, but are not limited to, the following:

• Comply with and enforce company policies & protocol

• Seasonal employee hiring and training

• Management of the employee schedule

• Management of tour operations and employees

• Communications with cruise ships including email correspondence

• Cruise ship relations

• Familiarization Presentations with the cruise lines

• Oversight of office functions year round (reservations, phones, emails)

• Preparation of seasonal paperwork

• Oversight of gift shop inventory

• Annual tour gear inventory

Compensation:DOE, Salaried position, paid leave, 401k retirement plan and health insurance offered.

Additional Information About NorthStar Helicopters

Whether you are interested in glacier guiding, driving a van, working as a dock representative or ground crew, or joining our office staff, everyone at Northstar has one thing in common: a passion for exploring Alaska’s pristine landscapes and sharing this experience with our guests. With our wide variety of glacier tours, NorthStar provides some of the most incredible and unique adventures in Alaska. We are committed to sharing these largely inaccessible parts of this remote region that we call home. NorthStar provides a fun, healthy work environment with the opportunity to make money while experiencing a true Alaskan summer. Additional benefits of working at NorthStar include:

• Competitive hourly wages

• Potential for season-end bonus

• Complimentary NorthStar tours

• Opportunity for complimentary or discounted tours with other local tour operators 

• Fun company-sponsored events throughout the season