Evergreen Escapes
UPDATES: Hiring for 2024!
Hiring:
Naturalist Tour Guide
Please review the requirements and expectations above. Reflect on the job description and address why you think this job is a good fit for you. When you are ready to apply, please send your resume, cover letter and your answers to the following questions to Jazmin@evergreenescapes.com
Based in in Seattle, WA
Leading small, luxury nature adventures and urban tours in the Pacific Northwest region.
General Info
The Evergreen Escapes guides lead small group, public and private, nature day tours that depart from Seattle, WA. Evergreen Escapes seeks guides for the 2024 peak season with the possibility of long-term positions for the right candidate(s). We operate tours year-round; tour volume is highest May through October, during which time we need Full Time Hourly, Part Time Hourly, and Flex Hourly guides to join our existing veteran staff.
Skills and Qualifications
Required
An innate love of the outdoors and sharing experiences with fellow travelers
Exemplary customer service with guests, fellow guides, and other tour partners (you must be able to maintain a positive, customer first attitude for up to 14 hours a day, even if challenges arise)
Be able to prioritize guest safety and comfort in a variety of different climates and scenarios
Resident of greater Seattle or willingness to relocate (a must).
Experience in environmental, outdoor, and/or adventure education (semi-confident naturalists required).
Demonstrated knowledge of and passion for ecology, natural history, and environmental systems
Responsible, independent, creative-thinking, self-starting, charismatic individual.
Clean driving record and ability to pass a DOT medical exam.
Comfortable driving 15-passenger vans in all conditions (city streets under heavy traffic through winter mountain roads requiring chains to be installed/removed).
Within first two weeks of hire, must have completed CPR and 1st Aid (WFR is preferred), DOT medical examiner's certificate (minor physical), In-House Driver training, and WA Food Handlers permit
Ability to lift 40 lbs/18 kg.
Pass a Washington State Patrol background check.
Desired – Not Required
4-year degree or higher
Experience in Leadership development, team building, and/or group facilitation
Minimum 1 year or experience as an educator and/or interpretive guide
Knowledge of naturalist specialties which may include anthropology, birding, botany, geology, glaciology, or volcanology.
Pertinent adventure certifications, including: WFR, Leave No Trace, and/or avalanche Level 1.
Multilingual.
Innate desire to be a more kind, more curious, and more-frequently outdoors human being.
Duties & Responsibilities
Pre-Tour
Pre-tour research is required to prepare you for the day. This may include checking weather conditions, traffic alerts and possible road closures, checking your manifest and familiarizing yourself with guest’s names and any relevant information. With this information you’ll come up with your itinerary for the day.
Tour
Begin the day at our office in Sodo, Seattle (The Adventure Hub or Hub). Pick up the vehicle and equipment from the Hub. Load the vehicle with the supplies for the day. This may include drink cooler, food cooler, lunch kit, breakfast kit, extra clothing, sunscreen, snowshoes, trekking poles, maps, guidebooks, etc.
Pick up all guests from their downtown hotels at a predetermine location and time.
Safely drive your guests in all weather conditions in a 12 or 15 passenger van.
Deliver the best tour itinerary possible for your guests while providing interpretation and sharing your knowledge of the flora, fauna, environmental systems, and history along the way.
Serve coffee/tea, snacks, beverages, and lunch throughout the day.
Provide value add opportunities for your guests including scenic viewpoints, stops of interest, interpretive storytelling and more.
Return guests to their hotel and drive back to the Hub.
Post Tour
Fill up the vehicle with gas and return to the Hub.
Unload the van, removing all tour supplies, trash and personal items.
Rinse and load all dirty dishes in the dishwasher, put away leftover food, place tour linens in the laundry, and return any equipment to its storage location.
Complete administrative DOT paperwork for your tour and then clock out for the day.
Expectations throughout the day
Promote safety through all aspects of the tour (driving, hiking, snowshoeing, etc.)
Facilitate a worry-free experience for guests
Provide 5-star guest service for individuals from various backgrounds, beliefs, and cultures
Prepare and deliver quality interpretive information throughout the tour experience
Maintain high energy levels throughout a 12–14-hour work day
Respond to and anticipates guests’ needs and strive to exceed expectations
Complete tour administration tasks in a timely manner
This position is flexible and requires a unique knowledge of the National Parks and Outdoor areas you are working in. No two days are going to be the same due to the dynamic nature of the working locations, weather, and the diverse needs of your guests. You must feel comfortable and confident working independently in a changing environment and handling guest needs professionally and appropriately throughout a long workday.
Additional Information About Evergreen Escapes
The Details
Let’s be honest – guiding is not a way to get rich quick. But it is a great way to get paid for doing something you love.
Your first season is a chance for us to evaluate you – and for you to evaluate us. There’s no better way to decide if a job is right for you than to dive in and try it. New hires are offered a job offer for the season and those that are a good fit for the position and company culture will receive an invitation to return in the following years.
Compensation + Expenses
This position offers an hourly rate with opportunities for advancement and raises as a first-year guide. Guides can expect to make approximately $2000 - $3500/month with tips during busy season, depending on time commitment. All guides are paid hourly – this is just an average based on a 13-hour workday.
Higher starting rates apply to those with appropriate certifications and experience. We also offer bonuses for customer reviews or for leading VIP, corporate group and private trips. Guides may also receive customer gratuities, corporate gratuities, and potential reimbursements for training completed while on staff (i.e. WFR recertification, etc.).
Employees are provided with an evaluation and pay increase based on the guide pay schedule metrics following the end of their first season, typically in October and annually thereafter.
To cover tour expenses, guides are provided with a Company Credit Card at the beginning of each day to pay for park entry fees, ferry fees and gas.
Schedule
We offer three types of employment options depending on both company and applicant needs:
Full Time: Full time guides work 5-6 tours (65-85 hours) per pay period.
Part Time: Part time guides work 2-4 tours (25-50 hours) per pay period. This schedule works well for applicants with other commitments such as jobs or school.
Flex Time: Flex time guides work 1-3 tours (12-40 hours) per month (2 pay periods). **We will only consider applicants with very strong guiding experience for flex positions.
Our veteran guides (1+ years with the company) are offered priority for scheduling preferences. All guides are expected to be available on weekends, summer season holidays, and occasional “all hands on deck” days.
Seasonality
We are a highly seasonal company and run the bulk of our annual business between May – October. Guides can expect to receive full time work between June – September and part time work in May and October as we ramp up and wind down from the peak season. For this reason, we expect guides to be committed for the entire busy season and to not request extended time off (more than 5 consecutive days) between May – October.
Hiring & Training
After reviewing applications, a member of our staff will contact you to set up an initial phone screening interview. Qualified candidates will then be invited to a full video interview with two of our team members.
The final step of our interview process is to shadow one of our guides on a full tour day as a guest (you are not expected or encouraged to work/guide during this day). This is the best method for ensuring that this position is a good match for your skills and abilities and is required before receiving a formal offer letter. (Exceptions have been made in the past in the case that you are from out of state and unable to shadow a tour before the beginning of the season, however we do believe it is in your best interest to make this happen if possible).
Newly hired guides are expected to attend at least one of the training sessions listed below and typically shadow 3-4 more tours before leading their own tour.
April 29th – May 2nd
May 14th – 16th
June 17th – 19th
For the 2024 Season, we will be hiring two waves of guides. The first group will have a start date of April 29th and the second group will have a start date of June 16th. You can expect to be in training for the first 2-3 weeks before leading your first tour. The more available you are to schedule your shadow tours, the quicker you will progress through training.
On your first working tour, you will be paired with a senior guide who will give you feedback on how you’re doing and help find areas for improvement. You will not be asked to guide solo until Evergreen Escapes, and you are comfortable doing so.