Winter Park Resort

WinterParkSummer.jpg

Hiring: Summer Activities Guide, Activities Crew Member, and Lift Operations Crew Member

Overview:

Winter Park Resort operates Trestle Bike Park; with over 40 miles of trail, the largest bike rental fleet in the US, Trestle is truly the heart of the Mountain Bike Capitol of the USA.

Summer Activities Guide:

Activities Guides are responsible for the safe guiding of Winter Park Guide’s guests as well as providing and coordinating adventure based activities. As a guide, you will deliver unparalleled guest service while always focusing on guest experience and safety. Guides will work a rotating schedule of guide time and store time. Winter Park Guides will tailor experiences to guests and help curate mountain experiences. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals.

Essential Duties:

  • Responsible for the overall  experience of Winter Park Guides guests, including on time meet up, friendly and knowledgeable service, excellent trail selection and creating a fun atmosphere.

  • guests on hiking, biking, and e-bike tours at Winter Park Resort.

  • Follow all policies and procedures that are specific to the Activities Division, as well as Winter Park Resort policies and procedures.

  • Ensure compliance with all laws and company policies with respect to workplace safety and work to achieve a zero-incident safety record.

  • Understand the retail and booking process and assist guests within our store locations.

  • Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours. 

  • Ability to sell retail and maintain a stocked inventory in a retail setting.

  • Maintain a working knowledge of activities within the resort and surrounding community. Help curate adventure experiences for guests.

  • Uphold a schedule of guiding and store hours.

  • Will adhere to direct and strict compliance with all safety standards

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.


Education:

  • High school diploma (or equivalent) required.

  • Some college desired.

Experience:

  • Five years’ experience skiing/riding at Winter Park Resort

  • Guide experience or similar knowledge base

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • First Aid and CPR certified

  • Guest service oriented

  • Honest, and follows established policies and procedures

  • Organized and attentive to detail

  • Hard working, team player

  • Strong communication skills

  • Able to handle and manage confidential information

  • Able to hike over varied terrain in a mountain environment for several hours.

Activities Crew Member:

This person is responsible for the fun and safe operation of all summer base activities

Essential Duties:

  • Work in a team environment to ensure exceptional guest experiences at Winter Park Resort.

  • Responsible for daily operations of all activities.

  • Act as an ambassador of Winter Park Resort.

  • Attend and understand all training provided.

  • Assist other crew members in closing activities when needed due to weather.

  • Maintain accurate records according to established guidelines.

  • Have a passion for the outdoors.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Education:

High School education or GED equivalent

Experience:

Experience in a guest service industry, desirable.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • At least 18 years of age.

  • Be able to work a flexible schedule, including weekends and holidays.

Lift Operations Crew Members:

Lift Crew Member’s will play a key role in safely transporting guests to experience the world class terrain of Winter Park Resort. As a member of the Lift Operations Crew, Crew Members are tasked with the safe operation of Lifts, Platter and Conveyors, all while providing every guest with excellent service. The position requires a positive attitude, a willingness to help guests and fellow crew members and a passion for the outdoors and high alpine environment. The successful Lift Operations Crew Member will learn all required knowledge, bring a positive attitude each day and help continue Winter Park Resort’s reputation of industry leading friendliness and helpfulness. When done well, the position of Lift Operations Crew Member involves positive guest interaction and plenty of skiing and riding throughout the day.

Essential Duties:

  • Operate all lifts in accordance with CPTSB, ANSI B-77 and USFS Rules and Regulations

  • Be familiar with basic day to day sounds and appearance of the lift and lift components. Immediately notify dispatch of any changes.

  • Maintain uniform and appearance standards in accordance with Lift Department guidelines.

  • Perform ticket validation duties when assigned.

  • Be a Winter Park guest relations representative. Project a desirable image that reflects favorably upon incumbent, this position, and the ski resort.

  • Keep ample supply of Lift Incident Reports, Lift Logs, etc. on hand.

  • Perform other duties as directed.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Must be at least 18 years of age (insurance requirement).

  • Must be able to work overtime, weekends, holidays and emergencies, as needed.