Orange Torpedo Trips
Hiring: River Guides & Idaho Operations Manager
To apply email firstname.lastname@example.org
For almost five decades Orange Torpedo Trips has been a leader in the outdoor adventure community, guiding unique and thrilling river based vacations the world over for our family of adventurous clients. Being a part of Orange Torpedo Trips means becoming a participant in our story, which is the story of us being active players in some of the most powerful and important memories people will create in their lifetime. Through our river based adventures we provide confidence and relaxation to our travelers. We give them space to bond with their kids and opportunities to forget their everyday struggles. We are stewards of the areas we love and we show others why the places we travel are worth loving and protecting. In being a part of Orange Torpedo Trips you forever become a part of our family as we become a part of the families who travel with us.
OTT Attributes – OTT people have:
Desire to learn new skills
Active as a student or in one’s profession
History of taking on new challenges
Creative problem solver
Desire for personal growth
Seeks out new challenges
Desires to have new experiences
Participates in leadership development
Appreciates critique as an opportunity for improvement
Self-confident in one’s ability to lead
Self-confident enough to allow others to lead
Humble enough to admit what one needs to learn
Confident enough to accomplish something after saying they can do it
Healthy balance of fear and confidence
Love for adventure
Passion for the outdoors
Love for rivers
Strong desire to share wild places with our clients
Thrive in adverse circumstances
Have a strong sense of emotional stability as circumstances change
River Guide – The Job Description:
River guide’s are the most important part of any experience with Orange Torpedo Trips. Clients often sign up for their FIRST river experience so they can challenge themselves in the whitewater and to see the incredible places we go. Clients often return for additional trips because of the relationships they build with their guides. Guides are the face of the company and the personal connection with it.
The river experience alone can be an experience we believe is life changing. The wild places we go are such a contrast to the everyday life of our client that they can drastically impact people, but proper guiding builds on the experience in these wild places to ensure that every customer makes positive life-long memories on our trips. With hospitable guiding we make sure every experience, not just the whitewater but also the side hikes, the time around the campfire, and every meal we provide, are filled with moments designed to make people feel special and engrain that positive association with rivers, wilderness, and OTT which will keep them coming back for years and working to protect the places we love.
As a guide on the river you:
At a base level the guide takes clients safely down the river and brings them home. A guide is entrusted with the safety of the clients on their trip.
Operate within all of OTT’s systems and standards to ensure trips are run safely in a consistent fashion.
Are the holder of the keys opening a door for people to some of the worlds greatest places and what will become many of their most cherished memories.
You will help people transition from a place of fear and concern above rapids to joy and celebration when they are successfully below them.
Are a history teacher, sharing the powerful stories of previous explorers and indigenous people who have come before to the areas we travel.
Are teaching people the skills to take themselves through the rapids, transferring your knowledge and experiencing into their success.
Are an encourager providing moral support and confidence when clients are scared and need someone to tell them they can do it or that everything is going to be ok.
As a guide on the whole trip experience you:
Ensure all clients have confidence in what is expected from them and what the trip has in store for them.
Are the creator of memory moments throughout the trip, on and off the river. Intentionally doing things and creating moments that leave lasting memories for clients.
Ensure all aspects of the trip, from the meeting at the shop to transportation, meals, camp, lodges, etc. meet OTT stated goal of creating the memory of a lifetime.
Making every customer believe their trip is your favorite trip of the year and they are your favorite clients.
Prepare meals in a safe fashion utilizing menus and directions.
Guide Skills – We work with you to learn these
Have the boating and kayaking skills required to safely take people down our rivers.
Have the guiding techniques and rescue skills to deal with the adverse circumstances guides can come across on the river.
Strong swimmer with comfort in moving water.
Trailer driving and backing skills required.
Lead and inspire confidence in your clients and fellow guides.
Instill confidence in your clients by intimately knowing characteristics of the river you are guiding.
Have the humility to learn from older/more experienced guides and gain the wisdom to teach the younger/newer.
Gain the skills to successfully lead river trips from the planning phase through the customer return.
Participate in a team environment – clearly communicate with those on your team in both day-to-day and high stress circumstances.
Participate in meaningful conversations with all of our clients. Be prepared to discuss topics which would be of interest with our clients.
Be a storyteller sharing the history of the canyons we explore.
Be great at interacting with kids.
Demonstrate emotional awareness being able to read clients emotions in challenging circumstances, meet them at their level, and guide them up or down appropriately.
Creative problem solving required with the knowledge of circumstances which come up on river trips and the knowledge of all the tools at the disposal of a guide to work through any adverse circumstances.
Maintain an attitude that all problems can be solved.
To apply to join our team please e-mail the following to email@example.com
Resume: Include all relevant white water, guiding and wilderness experience.
Cover letter: State what your goals with the company are and where you would like to guide.
Photocopy of relevant certifications: WFR, SWR, WFA, etc.
List of three personal references: These should be people who can speak to your professional demeanor, leadership skills and decision-making abilities.
NOTE: Guides with relevant skills and qualifications who are willing to supplement their time on the river working in the shop or driving shuttles when needed will gain additional credits in the hiring process.
If we believe the needs of our company meet the qualifications presented on your resume, we will contact you for a face-to-face or a telephone interview. If the process moves forward from there, plan on attending our annual guide training.
Orange Torpedo Trips is an equal opportunity recreation service provider.
We are hiring:
Guides in Idaho – Based in Riggins Idaho
Guides in Oregon – Based in Merlin (Grants Pass) Oregon
Idaho operations Manager – The Job
The Idaho operations manager oversees all day-to-day operations occurring at or out of the Riggins Idaho facility. These operations include all guided trips, shuttles, rentals and retail sales. This position oversees the other operational management positions at the location and answers directly to the managing partner.
The Idaho Operations Manager will:
Ensure doors of Idaho business stay open during operating season and that operations are successful and smooth. The season begins with Owyhee River operations in early April and concludes early to mid-October.
Ensure trips have the logistical support and tools to operate smoothly.
Ensure operational alignment between all involved managers and guides.
Ensure workers are scheduled as needed for all positions,
Ensure staff development programs are successfully being followed and personally invest in younger workers to grow them into mature and successful staff.
Ensure all positions and needed tasks are covered in the shoulder season.
Ensures positive relationships are maintained with all local vendors and that vendors are appropriately scheduled for all needed services.
Manages daily budgets with a keen eye on cost controls.
Assists with phone answering and sales, especially in the early shoulder season.
Oversee company vehicle fleet to ensure vehicles are operational and maintained.
Oversee company operational equipment. Prevent loss and ensure maintenance of equipment promoting longevity of gear.
Must be a multi-tasking master
Competent leader with a lead through serving mentality
Communication skills – ability to explain desires and reasons why
Attention to detail
Customer service skills
Basic accounting skills
Computer skills – word processing, spreadsheets, google forms
Competent at driving vehicle with a trailer
Class B or C commercial drivers license with passenger endorsement (preferred)
Ability to guide all OTT Trips in Idaho – Preferred
Five years river guiding experience or river industry experience preferred.
Experience leading or managing people in a dynamic work environment
Customer service experience
College degree preferred
Accounting, costing and budget management experience preferred
History of corporate purchasing a plus
This position operates out of the OTT location in Riggins, Idaho with the expectation of the employee being on site during the operational season.
Housing on site is available if desired.
This position is full time/seasonal with the opportunity to become full time annual in the future.
Position is a seasonal/salary position.
E-mail resume and any relevant materials to firstname.lastname@example.org